Job Information
Papa John's International Coordinator, Supply Chain Support Systems in Louisville, Kentucky
Job Summary
The Coordinator Supply Chain Support Systems is responsible to lead and coordinate all service systems within the Supply Chain Customer Service model; while supporting technical aspects including item management/pricing, order management, and communication system.
Duties and Responsibilities (other duties as assigned)
Work with cross functional teams across PJI to coordinate projects, activities to resolve customer service-related needs
Responsible for executing projects and assignments to enhance or improve overall customer service experience
Develop and execute KPI reporting in coordination with multiple data sources
Maintain buying agreements and pricing management for domestic and international store locations
Maintain route change process and delivery schedules for restaurants
Collaborate with Customer Experience Team and QCC’s new store setups including location reviews, QCC and route assignment
Identify trends/opportunities, propose possible resolutions, and coordinate implementation with other departments
Accountable for inventory item management; including new item set up, cross reference functionality and cost update rollup for Finance in multiple systems
Refine and maintain order validation processes
Provide reporting and analytics for various Supply Chain groups
Create, approve and assist in distribution of customer communications including but not limited to memos, electronic messages and templates
Assist CX call center team when necessary
It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
Papa John's International
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