Applications Manager, Willow, HybridReq #:0000151085

Category:Information Systems and IT

Status:Full-Time

Shift:Day

Facility:RWJBarnabas Health Corporate Services

Department:IT&S Pharmacy Services

Location:

System Business Office, 2 Crescent Place, Oceanport, NJ 07757

Job Overview:

The Application Manager is primarily responsible for providing day-to-day leadership to the functional team for all core activities pertaining to the planning and execution of projects related to application build, maintenance & optimization. The Application Manager is responsible for the overall design and development of the application. The Application Manager is expected to be knowledgeable about organizational policies, procedures and business operations, as well as the area of business they are representing and the functionality available in the application(s). The Application Manager keeps the IT Leadership team, project team, & operational stakeholders abreast of any key changes & impacts. The Application Manager keeps abreast of software/vendor release information, assesses the relevance of any changes by partnering with business operations, works with vendors and end-users to tailor the system to the organization needs, and participates in the customer readiness activities. The Application Manager engages in mapping current state workflows to future state workflows development, application design and development, testing support, issues resolution, application integration, implementation, and ongoing support activities. The Application Manager ensures the completion of in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of vendor software. The Application Manager is responsible for developing and documenting the internal procedures that will be used in conjunction with vendor applications and assess implementation strategies and the impact those strategies will have on workflows and operations. The Application Manager ensures alignment of all application activities with cultural and clinical transformation objectives. The Application Manager identifies and manages resistance to change as related to their respective application of responsibility.

Qualifications:

Required:

• Minimum: Three (3) years relevant experience and management of IT/Quality program or team

• Minimum: Pharm D required

• Experience with implementing and/or supporting financial/clinical information systems and/or large-scale and complex standardization and implementation of an application is highly desirable

• Demonstrated workflow process analysis and design, communication and interpersonal skills, facilitation/training skills, project management capabilities, and leadership orientation

• Strong assertiveness skills and ability to manage conflict in a variety of situations

• Superior organizational and people management skills

• Experience with managing employees, including coaching and performance management

• Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff

• Demonstrated ability to interact with multidisciplinary teams

• Demonstrated application design and implementation skills

• Experience in Application or system installations preferred

• Knowledge of business/clinical/operational areas application is applicable to.

• Demonstration of Leadership positions in Willow

Preferred:

• Preferred: Five (5) to seven (7) years experience in a health care setting and management of IT team

Certifications and Licenses Required:

• Minimum: Epic Willow Inpatient Certification Required

• Pharm D Required

• Epic Will Ambulatory would be a plus

Scheduling Requirement:

• Onsite presence is needed periodically at Oceanport Corporate Office and throughout the RWJBH Health System

Essential Functions:

The Application Manager is the primary support contact and coordinates all build and configuration processes for related to the application. In addition to the duties discussed in the Role Description, the Manager is responsible for the following:

• Team and Application Management:

• Staffing and coaching of team members and closing gabs involving competency through training

• Holds team accountable for deliverables and communications to customers and other stakeholders

• Gathers, documents, and provides feedback for team lead/member performance

• Drives stakeholder satisfaction by delivering quality application builds and support with controlled and planned change management according to IT procedures.

• Reviews vendor software releases and updates to help leadership and operations determine features to enable and utilized

• Keeps team aging incident and catalog tickets to a minimum.

• Prepares details of specifications as needed

• Obtains sufficient in-depth knowledge of the software to serve as a bridge between customers and application team

• Keeps communications between team members and across teams by holding regular one-to-one meetings with staff, huddles, and project meetings

• Assesses implementation strategies and the impact those strategies will have on workflows and operations

• Analyzes new functionality in new releases to advise IT Leadership, operations and SME s on adoption & implementation

• Documents current and new workflows and understanding how workflow decisions translate to application configurations

• Ensures in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of the software

• Project Leadership & Management:

• Serves as a liaison between customer workflow needs and application team and vendor

• Maintains regular communication with vendor, customers, IT Leadership including participating in weekly project team meetings and other application builds/enhancements

• Works with vendor representatives, RWJBH s business community, and customers to ensure the system meets RWJBH s business needs in regard to the project deliverables and timeline

• Responds to vendor's technical questions

• Demonstrates self-direction and initiative to problem solve within role scope and escalates timely as required.

• Communicates and collaborates regularly with other Application Managers/Leads to resolve issues, conflicts and application integrations

• Communicates changes to workflows to trainers, informatics or other appropriate operational resources

• Ensures that appropriate subject matter experts are involved in design, configuration and testing sessions

• Quality and Customer Service

• Promotes a compassionate and supportive environment

• Demonstrates efforts to provide prompt and consistent customer service and holds team members to the same.

• Holds team members responsible for communication of ticket/build progress to customers via ticket communication updates, build updates including potential delays in delivery timeline

• Ensures proper testing, including customer acceptance testing is completed prior to implementation of new builds.

• Develops customer satisfaction survey or feedback as appropriate

• Collaborates with other application teams as necessary for customer needs

• Coordinates test plans and new systems, complying with version upgrades and system modifications

• Meets with customer operations leadership to gather feedback on applications and plan for annual operational goals

• Develops and sustains a support model inclusive of on-call, project go live support and ongoing maintenance support as required by operational service needs

• Management Responsibilities

• Promotes a collaborative and supportive work environment.

• Serves as a role model for colleagues and staff following processes, procedures and behaviors.

• Ensures the team meets deadlines for reports, feedback and projects set by IT Leadership

• Performs HR functions inclusive of recruitment, interviewing, hiring, goal setting, performance appraisals, and disciplinary actions as necessary

• Provides timely feedback to team members regarding performance to promote their growth and success

• Works with Directors and IT Leadership to maintain budgets

• Develops and maintains on-call schedule to ensure effective coverage.

• Processes payroll timely

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional Information:

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)

• Medical and Prescription Drug Insurance

• Dental and Vision Insurance

• Retirement Plans

• Short & Long Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Wellness Programs

• Voluntary Benefits (e.g., Pet Insurance)

• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer