Position:Product-Process Trainer II

Job Description:

LOCATION

Hybrid work from our Overland Park, KS; Atlanta, GA; or Jacksonville, FL office is required with flexibility to work remote up to 2 days per week

SUMMARY

Conducts task/job based training on Black Knight products and systems for:

• New clients as part of new conversions, conversion-merger and acquisition projects;

• Existing clients who require refresher training or need to train new employees; and/or

• Black Knight employees who support the product

Classes may be conducted at Black Knight training sites or at client locations. Classes may consist of standard or customized course content, and may use a train-the-trainer or end user approach. Based on the course, the primary audiences for training typically include personnel, system administrators, technical resources, and operational staff within client organizations.

RESPONSIBILITIES

• Conducts training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system users

• Determines appropriate instructional strategy based on results of needs assessment

• Designs, modifies, or develops instructional

• materials for multiple training modalities including traditional instructor-led classes, web based/virtual classes, and job-aids

• Conducts traditional classroom or web-based training sessions, using effective presentation skills, verbal communication skills, and classroom management skills at Black Knight facilities or client locations

• Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught

• For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on systems changes; enhances system knowledge through hands-on practice using test banks

• Develops and manages content and parameters of training banks including account and scenario setup, product definition across multiple applications, and security

• Ability and willingness to provide a multitude of training methodologies including remote webinars and live in-person and onsite training

• Manages and completes all aspects of training projects including:

• Review of Statement of Work and other contractual client documents relevant to training services for assigned projects

• Communication with clients

• Works with implementation and client relationship teams to understand client’s business needs, adapts training context and content accordingly

• Scheduling and travel planning

• Status and expense reporting

• Follow-up and issue resolution

• Resets all parameters of training bank including student and demonstration accounts, user IDs, and passwords based on requirements for next class.

• Stays current on relevant trends within the financial services industries (e.g., banking, wealth management, insurance, regulatory) as they pertain to Black Knight products and services and specific assignments.

• Some travel required up to 30%

• Performs other related duties as assigned.

EDUCATIONAL GUIDELINESBachelor’s degree or equivalent combination of education and experience in finance or adult education or the equivalent combination of education, training, and work experience

Three plus (3+) years relevant work experience

PREFERRED QUALIFICATIONS

• Thorough, detailed industry knowledge of and expertise in training methodologies

• Proficiency with learning management systems and video content creation

• Effective presentation and interpersonal skills

• Understanding of, and ability to demonstrate, adult education principles and techniques

• Classroom/project management

• Strong verbal and written communication skills; clear, tactful, and constructive

• Proficient with technology and industry relevant tools and processes

• Customer service skills; understanding and focusing on clients’ needs; establishing credibility; and building positive, professional, relationships with clients

• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally

• Strong time management/leadership skills

• Analytical, problem-solving skills and strong attention to detail

• Project management skills; ability to prioritize and complete tasks

• Flexibility, versatility, dependability

  ICE carefully considers multiple factors to determine compensation, including a candidate’s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

EEO Statement:

ICE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. ICEs commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location:Overland Park, KS

Time Type:Full time

BLACK KNIGHT IS PROUD TO BE PART OF ICE

ICE + BLACK KNIGHT | THE ULTIMATE CONNECTION

The Industry’s Leading Provider of Technology, and Data and Analytics Solutions

ICE Mortgage Technology is a mortgage and finance industries’ leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership.

We promote a culture of continuous learning and growth by providing unrivaled leadership, learning and training opportunities in an energizing environment that helps our employees learn new skills and advance in their careers.

Learn more about employee benefits (https://www.ice.com/about/corporate-responsibility/ratings-research/employees/employee-development)

ICE is committed to giving back to the communities where we live and work. Whether we donate time or funds, we are unified in our commitment to helping those in need.

Learn more about our community involvement (https://www.ice.com/about/corporate-responsibility/giving-back)