YRC Freight Senior Revenue Specialist (Revenue Claims) (Overland Park, Kansas) in Overland Park, Kansas
The Senior Revenue Specialist (Revenue Claims) will audit revenue claims to approve or decline claims. Audit reports for errors and makes necessary corrections and manage assigned specific revenue management process for the Revenue Claims team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Analyze customer disputes to determine their validity and appropriate dispute resolution actions.
Determine root causes of errors (i.e. pricing problems, billing errors, weight changes) and root cause solutions for customer disputes.
Work with various departments to ensure correct path in fixing errors.
Professionally communicate with customers and other departments to escalate dispute resolution solutions.
Balance efforts with the profitable handling of accounts and the customer’s expectations.
Receive and maintain incoming communication, including correspondence and telephone calls on assigned accounts from terminals customers, and various internal departments.
Provide feedback to management and sales force to assist in the increase of customer satisfaction and retention.
Work with collections and sales teams to inform and increase the knowledge base for customer satisfaction.
Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Two (2) years of experience in revenue management or related experience.
Bachelor's degree or the equivalent combination of education and experience.
Demonstrated analytical skills with the ability to identify root cause issues and determine appropriate actions to resolve.
Effective verbal, written, and interpersonal communication skills.
Experience using MS Office applications (Word, Excel, Access, Outlook and PowerPoint).
Transportation industry experience.
Four (4) years of experience in revenue management or related experience.
Knowledge of transportation industry relative to rating, classification, pricing, contracts, and YRCW company operations and procedures.
This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required.
YRC Worldwide is an Equal Opportunity/Affirmative Action Employer
/Minorities/Females/Persons with Disabilities/Protected Veterans/
Title: Senior Revenue Specialist (Revenue Claims) (Overland Park, Kansas)
Location: KS-Overland Park
Requisition ID: 1805SF