Job Description:

Job Title: Hospitality & Safety Specialist

Location: Springfield, MissouriEmployment Type: Full-timeShift: Monday - Friday

Job Summary:

Join our team at Burrell Behavioral Health as a Hospitality & Safety Specialist and make a real difference in people's lives! In this role, you will play a vital part in maintaining a positive, welcoming, and secure environment for our clients, visitors, and staff. With a warm smile and friendly demeanor, you'll be the first point of contact for many, providing exceptional customer service, ensuring safety, and promoting a culture of diversity, inclusion, and respect.

As a Hospitality & Safety Specialist, you'll greet and assist clients and visitors, maintain a safe and secure environment, build positive relationships, handle issues and complaints professionally, and serve as a role model for our organization's culture. Your passion for helping others, excellent communication skills, and ability to work independently will be essential in this rewarding and challenging role.

Springfield, Missouri, offers a vibrant community with a high quality of life, making it an excellent place to call home while pursuing your career in behavioral healthcare

The Hospitality & Safety Specialist position offers...

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more

• Telemedicine -- 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits

• Employee Assistance Program -- 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Paid Time Off - 29 days per year including vacation & holiday pay

• Workplace Culture- An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

• Opportunities for Professional Growth - Ongoing training, development, and career advancement opportunities within the organization

Key Responsibilities:

• Greet and assist clients and visitors with a warm, friendly demeanor, providing directions, information, and exceptional customer service

• Maintain a safe and secure environment by assessing potential safety concerns, responding to emergencies, enforcing safety measures, and conducting threat assessments

• Build positive relationships with staff and clients through open communication, empathy, and promoting a sense of community and belonging

• Handle client issues and complaints promptly and professionally, ensuring every person feels heard, understood, and satisfied

• Serve as a role model by exhibiting positive behaviors and encouraging an environment that promotes hope, motivation, and resilience

• Organize and conduct safety training programs for employees

• Implement crisis prevention and management techniques as needed

Education and/or Experience Qualifications:

• • High school diploma or equivalent
• • Minimum of 1 year of experience in customer service, security, or a related field
• • Excellent communication and interpersonal skills
• • Ability to remain calm and professional in stressful situations

Additional Qualifications:

• -Must be at least 18 years of age

• Valid driver's license and clean driving record

• Ability to pass background check and drug screening

• Proficiency in Microsoft Office Suite

• Preferred: Experience working in a healthcare or behavioral health setting

Keywords: Customer Service, Safety, Security, Hospitality, Behavioral Health, Crisis Management, Communication, Interpersonal Skills, Problem-Solving

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees